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AI answers, on your terms

Your business
is ready to reply.

Relay is an AI assistant that turns your approved business knowledge into helpful, on-brand conversations on your website and WhatsApp.

Start a conversation See how Relay works
Relay assistant Example conversation
What can you help me with?
R

I can answer questions using your business’s approved information, guide customers to the right next step, and hand off to your team when needed.

✦ Answered from your knowledge
Your knowledge. Ready to reply.
Built for real conversations

ONE RELAY. EVERY CUSTOMER MOMENT.

Web chatWhatsAppKnowledge-ledHuman when it matters

How it works

A better answer
starts with your knowledge.

01

Bring your knowledge

Connect the websites, documents, videos, and business resources your team already trusts.

02

Shape the experience

Set the voice, guide the assistant, and choose the channels where your customers need help.

03

Keep the conversation moving

Relay gives grounded answers with source context, and can offer a clear handoff when your team should take over.

Relay on WhatsApp

Great answers.
Right there on WhatsApp.

Your customers can reach your business where they already chat. Bring Relay to your business’s WhatsApp channel and turn everyday messages into helpful conversations.

  • Your knowledge, in their chat. Answer customer questions using the information your business has approved.
  • A familiar way to connect. Customers send a WhatsApp message without visiting your website.
  • A path to your team. Offer human handover or collect contact details for follow-up when enabled.
Ask about WhatsApp
Your businessRelay on WhatsApp · Example conversation

Hi! Can you help me find the right service?

Of course. Tell me what you’re looking for and I’ll help you explore the options.

And if I need to speak to someone?

I can help you connect with the team. Would you like to share your details for a follow-up?

Your business knowledge. A familiar conversation.

Data with purpose

Clear about what we use and why.

Relay uses the information a business chooses to connect so its assistant can find relevant answers. We process visitor messages to deliver and improve the conversation, and only collect contact details when a visitor chooses to share them for a requested follow-up.

We do not use connected business content or visitor conversations to train public AI models. Businesses control their connected sources and their customer experience.

Why Relay requests Google access

Connecting YouTube is optional. When you authorise it, Relay reads information about your configured channel and videos and downloads available captions for videos your Google account has permission to edit. This turns your video content into searchable knowledge for your assistant’s answers.

Google’s caption-download permission also allows managing YouTube content. Relay uses this connection to read data, not to upload, edit, or delete your videos or comments. We store access and refresh tokens to keep the connection working between syncs.

Imported content is processed by the AI services used for search and answers, and relevant information can be shown to people using your assistant. Only connect content you intend to make available this way. See our Google data and access details.

Read our privacy policy

Make every answer count

Your knowledge.
In the moment.

Talk to Relay