Privacy, plainly put.

Last updated: 15 September 2026

Relay provides businesses with AI-powered customer conversations on channels including websites and WhatsApp. This policy explains how Relay handles information when providing that service.

Information we process

We process information that a business chooses to provide or connect to Relay, such as documents, website content, product information, and other approved knowledge sources. We also process messages sent by visitors through a Relay-enabled conversation. If a visitor chooses to request a follow-up, we may process the contact details they voluntarily provide.

Why we use it

We use connected business information to retrieve relevant answers, visitor messages to operate the conversation, and optional contact details to enable the requested follow-up. We may also use limited technical and operational data to secure, maintain, and improve Relay.

Google and YouTube connections

Connecting a Google account for YouTube is optional. Relay uses the YouTube Data API to read information about the configured channel and videos, including video titles, identifiers, thumbnails, publication dates, and durations, and to retrieve available captions for videos the authorised account has permission to edit. Imported captions and video information become knowledge sources for the business’s assistant.

Relay requests the youtube.force-ssl permission because YouTube requires it for caption downloads. This permission can also allow managing YouTube content. Relay’s connection uses it for reading information and captions; it does not upload, edit, or delete videos or comments.

We store Google access and refresh tokens as encrypted connection credentials so Relay can access the authorised source during subsequent syncs without asking you to sign in each time. Imported content is stored in Relay’s knowledge index and processed by the configured AI service providers to support search and generate answers. Relevant content and source references can be presented to visitors using the business’s assistant on its enabled channels.

You can revoke Relay’s Google access in your Google Account connections. Revoking access prevents future authorised requests but does not itself remove previously imported content from Relay. To request removal of imported data or stored connection credentials, contact the business managing your assistant or info@niimble.io.

What we do not do

Relay does not sell personal information. We do not use a business’s connected knowledge or visitor conversations to train public AI models. Contact information is not collected for follow-up unless the visitor elects to share it.

Sharing and retention

Information is available to the business operating the Relay assistant and to service providers that help us securely run Relay, only as needed to provide the service. We retain information for as long as needed for the relevant service, the business’s configuration, and applicable legal obligations.

Your choices

If you have questions about information processed through a particular business’s Relay assistant, please contact that business first. For questions about Relay or this policy, contact us at info@niimble.io.